Chapters
Annual Report 2018

GRI Context Index

GRI 102: General disclosures 2018

Organizational profile

Indicator

Indicator

References

102-1

Name of the organization

Report front cover, p. 1

102-2

Activities, brands, products, and services

Business and strategy: Business model, p. 26-31

102-3

Location of the organization's headquarters

Contact information & colophon, p. 215

102-4

Number of countries operating

Financial and operational KPIs, p. 9
Business performance: Segment performance, p. 76-81

102-5

Nature of ownership and legal form

Corporate Governance: Explaining our Corporate Governance, p. 83

102-6

Markets served

Business performance: Segment performance, p. 76-81

102-7

Scale of the reporting organization

Financial and operational KPIs, p. 9

102-8

Information on employees and other workers

Our team, p. 7
Impact along our value chain: Focus area 1, p. 35-39
Impact along our value chain: Focus area 3, p. 46-53

102-9

Supply chain

Impact along our value chain: Our CSR Ambition, p. 33-34

102-10

Significant changes to the organization and its supply chain

Meet our CEO, p.13-15

102-11

Precautionary Principle or approach

Risk management: Enterprise Risk Management, p. 101-103
Impact along our value chain: Our CSR Ambition, p. 33-34

102-12

External initiatives

Impact along our value chain, (SDGs) p. 32-61
Impact along our value chain: Focus area 3, (ILO, UDHR) p. 46-53
Impact along our value chain: Our long-term impact on society, (SDGs) p. 60-61

102-13

Memberships of associations

N/A

Strategy

Indicator

Indicator

References

102-14

Statement from senior decision maker

Meet our CEO, p. 13-15

Ethics and integrity

Indicator

Indicator

References

102-16

Values, principles, standards and norms of behavior

Impact along our value chain: Focus area 3, p. 46-53
Other information: Organization of CSR, p. 203

Governance

Indicator

Indicator

References

102-18

Governance structure

Corporate governance: Governance and compliance, p. 88-91
Other information: Organization of CSR, p. 203

Stakeholder engagement

Indicator

Indicator

References

102-40

List of stakeholder groups

Other information: Materiality and stakeholder communication, p. 205-206

102-41

Collective bargaining agreements

Impact along our value chain: Focus area 3, p. 46-53

102-42

Identifying and selecting stakeholders

Other information: Materiality and stakeholder communication, p. 205-206

102-43

Approach to stakeholder engagement

Other information: Materiality and stakeholder communication, p. 205-206

102-44

Key topics and concerns raised

Other information: Materiality and stakeholder communication, p. 205-206

Reporting

Indicator

Indicator

References

102-45

Entities included in the consolidated financial statements

Financial statements: 31. Contingencies, p.182-183

102-46

Defining report content and topic boundaries

Other information: About this report, p. 203

102-47

List of material topics

Other information: Materiality and stakeholder communication, p. 205-206

102-48

Restatements of information

Other information: About this report, p. 203

102-49

Changes in reporting

About this reportOther information: About this report, p. 203

102-50

Reporting period

Reporting period is 1 January 2018 - 31 December 2018

102-51

Date of most recent report

Our most recent Annual Report was published on 8 March 2018

102-52

Reporting cycle

Other information: About this report, p. 203

102-53

Contact point for questions regarding the report

Contact information & colophon, p. 215

102-54

Claims of reporting in accordance with the GRI Standards

Other information: About this report, p. 203

102-55

GRI Content Index

Other information: GRI Content Index, p. 209-211

102-56

External assurance

Other information: About this report, p. 203

GRI 103: General disclosures 2018


Material topics GrandVision reports with GRI Specific indicators

Employee engagement and well-being

Indicator

Indicator

References

Omissions

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Impact along our value chain: Focus area 1, p. 35-39
Impact along our value chain: Focus area 2, p. 40-45
Impact along our value chain: Focus area 3, p. 46-53
Other information: Transparency appendix, p. 203-213

103-2 The management approach and its components

Impact along our value chain: Our CSR ambition, p. 33-34
Impact along our value chain: Focus area 1, p. 35-39
Impact along our value chain: Focus area 2, p. 40-45
Impact along our value chain: Focus area 3, p. 46-53
Other information: Transparency appendix, p. 203-213

103-3 Evaluation of the management approach

Impact along our value chain: Focus area 2, p. 40-45

404-1 (2016)

Average hours of training per year per employee

Impact along our value chain: Focus area 1, p. 35-39
Impact along our value chain: Focus area 2, p. 40-45
Impact along our value chain: Focus area 3, p. 46-53

A global reliable indicator for employee satisfaction is not yet available, as different countries report in different ways. We have the ambition to consolidate our overall employee satisfaction score into a single global NPS score. To measure our efforts related to employee engagement, we report through GRI 404-1, although a breakdown of training hours by gender is not done.

Business ethics

Indicator

Indicator

References

Omissions

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Impact along our value chain: Focus area 3, p. 46-53
Corporate Governance: Explaining our corporate governance, p. 83
Other information: Materiality and stakeholder communication, p. 205-206

103-2 The management approach and its components

Corporate Governance: Risk management, p. 100-105
Impact along our value chain: Focus area 3, p. 46-53

103-3 Evaluation of the management approach

Corporate Governance: Risk management, p. 100-105

419-1 (2016)

Non-compliance with laws and regulations in the social and economic area

There were no significant fines paid by GrandVision in 2018

Customer satisfaction

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Business model, p. 26-31
Impact along our value chain: Focus area 2, p. 40-45
Other information: Transparency appendix, p. 205-215

103-2 The management approach and its components

Business and strategy: Business model, p. 26-31
Corporate governance: Risk management, p. 100-105
Other information: Transparency appendix, p. 203-213

103-3 Evaluation of the management approach

Business and strategy: Business model, p. 26-31
Corporate governance: Risk management, p. 100-105
Other information: Transparency appendix, p. 203-213

102-43 (2016)

Approach to stakeholder engagement

Other infotmation: Materiality and stakeholder communication, p. 205-206

Material topics GrandVision reports with own indicators

Business model innovation

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Business model, p. 24-29
Other information: Transparency appendix, p. 205-215

103-2 The management approach and its components

Business and strategy: Business model, p. 24-29
Other information: Transparency appendix, p. 205-215

103-3 Evaluation of the management approach

Business and strategy: Business model, p. 24-29
Corporate Governance: Risk management, p. 102-106

Own indicator

E-commerce share of total sales

Business and strategy: Business model, p. 24-29
Other information: Materiality and stakeholder communication, p. 205-206

Product quality and innovation

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Business model, p. 24-29
Impact along our value chain: Focus area 1, p. 33-37

103-2 The management approach and its components

Business and strategy: Business model, p. 24-29
Impact along our value chain: Focus area 1, p. 33-37
Corporate Governance: Governance and compliance, p. 90-92

103-3 Evaluation of the management approach

Impact along our value chain: Our CSR ambition, p. 31-32
Corporate Governance: Risk management, p. 102-106

Own indicator

Meet requirements of Regulation EU 2017/745

Impact along our value chain: Focus area 1, p. 33-37
Other information: Materiality and stakeholder communicationMateriality and stakeholder communication, p. 205-206

Accessibility of high quality eye care

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Business model, p. 24-29
Impact along our value chain: Focus area 1, p. 33-37

103-2 The management approach and its components

Business and strategy: Business model, p. 24-29
Corporate Governance: Governance and compliance, p. 90-92
Impact along our value chain: Focus area 1, p. 33-37

103-3 Evaluation of the management approach

Impact along our value chain: Our CSR ambition, p. 31-32
Corporate Governance: Risk management, p. 102-106

Own indicator

Store network

Impact along our value chain: Focus area 1, p. 33-37
Other information: Materiality and stakeholder communicationMateriality and stakeholder communication, p. 205-206