Chapters
Annual Report 2020

GRI 103: Management disclosures 2020

Material topics GrandVision reports with GRI Specific indicators

Employee engagement and well-being

Indicator

Indicator

References

Omissions

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Our progress in 2020: Our people, p. 29-35
Other information: Transparency appendix, Overview of material topics, p. 199

103-2 The management approach and its components

Our progress in 2020: Our people, p. 29-35
Other information: Transparency appendix, p. 196-198

We started aligning the methodologies across all countries in order to have a harmonized indicator for employee engagement, and act locally upon the results. While we work towards a global NPS, we have not set a target on training hours.

103-3 Evaluation of the management approach

Our progress in 2020: Our presence, 3.4 We are a responsible corporate citizen, p. 58-62

404-1 (2016)

Average hours of training per year per employee

Our progress in 2020: Our people, 1.2 How we attract, develop and retain talent, p. 30-32
Other information: Connectivity table, p. 202-203

We are working on implementing a consistent employee engagement approach across all our countries, however, we still do not consolidate the results into a single global NPS score. Yet, each local organization, including GrandVision Headquarters, measures employee NPS, and acts to improve outcomes. (See chapter: Our People, 1.4. Increasing employee satisfaction) To measure our efforts related to employee engagement, we report through GRI 404-1, although a breakdown of training hours by gender is not available.

Business ethics

Indicator

Indicator

References

Omissions

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Our progress in 2020: Our presence, 3.4 We are a responsible corporate citizen, p. 58-62
Corporate Governance: Our Corporate Governance, explained, p. 83
Other information: Transparency appendix, Overview of material topics, p. 199

103-2 The management approach and its components

Our progress in 2020: Our presence, 3.4 We are a responsible corporate citizen, p. 58-62
Corporate Governance: Risk Management, p. 98-102

103-3 Evaluation of the management approach

Corporate Governance: Risk Management, p. 98-102

419-1 (2016)

Non-compliance with laws and regulations in the social and economic area

There were no significant fines paid by GrandVision in 2020

Material topics GrandVision reports with own indicators

Business model innovation

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Our business model, p. 17-18
Other information: Transparency appendix, Overview of material topics, p. 199

103-2 The management approach and its components

Business and strategy: Our business model, p. 17-18
Our progress in 2020: Our presence, 3.2 Accelerate omnichannel and digitally empower customer experiences, p. 52-54
Other information: Transparency appendix, p. 196-198

103-3 Evaluation of the management approach

Business and strategy: Our business model, p. 17-18
Our progress in 2020: Our presence, 3.2 Accelerate omnichannel and digitally empower customer experiences, p. 52-54
Corporate Governance: Risk Management, p. 98-102

Own indicator

E-commerce share of total sales

Business and strategy: Our business model, p. 17-18
Other information: Materiality and stakeholder communication, p. 199-200

Product quality and innovation

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Our business model, p. 17-18
Our progress in 2020: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 43
Other information: Transparency appendix, Overview of material topics, p. 199

103-2 The management approach and its components

Business and strategy: Our business model, p. 17-18
Our progress in 2020: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 43
Corporate Governance: Governance and compliance, p. 86-88

103-3 Evaluation of the management approach

Business and strategy: How we create long-term value for our stakeholders, p. 22-25
Our progress in 2020: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 43
Corporate Governance: Risk Management (Compliance risks), p. 98-102

Own indicator

Meet requirements of Regulation EU 2017/745

Our progress in 2020: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 43
Other information: Materiality and stakeholder communication, p. 199-200

Accessibility of high-quality eyecare

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: How we create long-term value for our stakeholders, p. 22-25
Our progress in 2020: Our presence, 3.1. Our many customer touchpoints, p. 51-52
Other information: Transparency appendix, Overview of material topics, p. 199

103-2 The management approach and its components

Business and strategy: Our business model, p. 17-18
Corporate Governance: Governance and compliance, p. 86-88
Our progress in 2020: Our presence, 3.1. Our many customer touchpoints, p. 51-52

103-3 Evaluation of the management approach

Our progress in 2020: Our presence, 3.1. Our many customer touchpoints, p. 51-52
Corporate Governance: Risk Management, p. 98-102

Own indicator

Store network

Our progress in 2020: Our presence, 3.1. Our many customer touchpoints, p. 51-52
Other information: Materiality and stakeholder communication, p. 199-200

Customer satisfaction

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Our business model, p. 17-18
Other information: Transparency appendix, Overview of material topics, p. 199-200

103-2 The management approach and its components

Business and strategy: Our business model, p. 17-18
Corporate Governance: Risk Management, p. 98-102
Other information: Transparency appendix, p. 196-198

103-3 Evaluation of the management approach

Business and strategy: Our business model, p. 17-18
Corporate Governance: Risk Management, p. 98-102
Other information: Transparency appendix, p. 196-198

Own indicator

Customer NPS

Business and strategy: Our business model, p. 17-18
Other information: Materiality and stakeholder communication, p. 199-200