Chapters
Annual Report 2019

GRI 103: Management disclosures 2019

Material topics GrandVision reports with GRI Specific indicators

Employee engagement and well-being

Indicator

Indicator

References

Omissions

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Our progress in 2019: Our people, p. 25-29
Other information: Transparency appendix, Overview of material topics, p. 197

103-2 The management approach and its components

Our progress in 2019: Our people, p. 25-29
Other information: Transparency appendix, p. 193-195

A target on global employee engagement is missing because we do not yet have a globally harmonized indicator for employee engagement. We measure employee NPS on a country-by-country basis. While we work towards a global NPS, we have not set a target on training hours.

103-3 Evaluation of the management approach

Our progress in 2019: Our presence, 3.4 We are a responsible corporate citizen, p. 54-58

404-1 (2016)

Average hours of training per year per employee

Our progress in 2019: Our people, 1.2 How we develop and nurture talent, p. 26-27
Other information: Connectivity table, p. 199

We are working on implementing a consistent employee engagement approach across all our countries, however, we still do not consolidate the results into a single global NPS score. Yet, each local organization, including GrandVision Headquarters, measures employee NPS, and acts to improve outcomes. (See chapter: Our People, 1.4. We listen and act) To measure our efforts related to employee engagement, we report through GRI 404-1, although a breakdown of training hours by gender is not available.

Business ethics

Indicator

Indicator

References

Omissions

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Our progress in 2019: Our presence, 3.4 We are a responsible corporate citizen, p. 54-58
Corporate Governance: Our Corporate Governance, explained, p. 75
Other information: Transparency appendix, Overview of material topics, p. 197

103-2 The management approach and its components

Our progress in 2019: Our presence, 3.4 We are a responsible corporate citizen, p. 54-58
Corporate Governance: Risk Management, p. 90-94

103-3 Evaluation of the management approach

Corporate Governance: Risk Management, p. 90-94

419-1 (2016)

Non-compliance with laws and regulations in the social and economic area

There were no significant fines paid by GrandVision in 2019

Material topics GrandVision reports with own indicators

Business model innovation

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Our business model, p. 15
Other information: Transparency appendix, Overview of material topics, p. 197

103-2 The management approach and its components

Business and strategy: Our business model, p. 15
Our progress in 2019: Our presence, 3.2 Accelerate omnichannel and digitally empower customer experiences, p. 47-49
Other information: Transparency appendix, p. 193-195

103-3 Evaluation of the management approach

Business and strategy: Our business model, p. 15
Our progress in 2019: Our presence, 3.2 Accelerate omnichannel and digitally empower customer experiences, p. 47-49
Corporate Governance: Risk Management, p. 90-94

Own indicator

E-commerce share of total sales

Business and strategy: Our business model, p. 15
Other information: Materiality and stakeholder communication, p. 196-197

Product quality and innovation

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Our business model, p. 15
Our progress in 2019: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 36
Other information: Transparency appendix, Overview of material topics, p. 197

103-2 The management approach and its components

Business and strategy: Our business model, p. 15
Our progress in 2019: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 36
Corporate Governance: Governance and compliance, p. 78-80

103-3 Evaluation of the management approach

Business and strategy: How we create long-term value for our stakeholders, p. 19-21
Our progress in 2019: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 36
Corporate Governance: Risk Management (Compliance risks), p. 90-94

Own indicator

Meet requirements of Regulation EU 2017/745

Our progress in 2019: Our Product Value Chain, 2.3 Ensuring safe and high-quality products, p. 36
Other information: Materiality and stakeholder communication, p. 196-197

Accessibility of high-quality eye care

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: How we create long-term value for our stakeholders, p. 19-21
Our progress in 2019: Our presence, 3.1. Our many customer touchpoints, p. 47
Other information: Transparency appendix, Overview of material topics, p. 197

103-2 The management approach and its components

Business and strategy: Our business model, p. 15
Corporate Governance: Governance and compliance, p. 78-80
Our progress in 2019: Our presence, 3.1. Our many customer touchpoints, p. 47

103-3 Evaluation of the management approach

Our progress in 2019: Our presence, 3.1. Our many customer touchpoints, p. 47
Corporate Governance: Risk Management, p. 90-94

Own indicator

Store network

Our progress in 2019: Our presence, 3.1. Our many customer touchpoints, p. 47
Other information: Materiality and stakeholder communication, p. 196-197

Customer satisfaction

Indicator

Indicator

References

103 Management Approach (2016)

103-1 Explanation of the material topics and their boundaries

Business and strategy: Our business model, p. 15
Other information: Transparency appendix, Overview of material topics, p. 197

103-2 The management approach and its components

Business and strategy: Our business model, p. 15
Corporate Governance: Risk Management, p. 90-94
Other information: Transparency appendix, p. 193-195

103-3 Evaluation of the management approach

Business and strategy: Our business model, p. 15
Corporate Governance: Risk Management, p. 90-94
Other information: Transparency appendix, p. 193-195

Own indicator

Customer NPS

Business and strategy: Our business model, p. 15
Other information: Materiality and stakeholder communication, p. 196-197