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Encouraging learning and development
We are committed to enabling our people’s professional development so they fulfill their true potential and can pursue a rewarding professional career. The GV Academy is our international center of excellence for continuous learning and development for all employees. It ensures that we are able to deliver learning and development programs in a consistent and effective manner.
In 2016, the GV Academy further expanded a common training framework for all commercial and retail staff including retail, optical and sunglass expertise, and a specific curriculum for Store Management. The new framework was successfully introduced in many countries in Europe and Latin America and will be implemented in all other GrandVision countries in 2017.
The framework applies a blended learning approach comprising e-learning, classroom lessons and on-the-job training. It is empowered by an integrated Learning Management System which facilitates the sharing of best practices and adapts content to local needs and circumstances. It also features a new certification system that helps us ensure each location meets GrandVision standards and that all customers receive the same high quality of service everywhere and every day. In 2016, 39,000 days were devoted to professional training.